Grammarly’s customer support team are product experts who strive to provide a smooth and cohesive experience to customers. The team uses Grammarly Business to answer questions about the product in a clear and comprehensive manner.
The customer support team leverages features like:
- Brand Tones to ensure they are embodying the brand during every customer interaction
- Snippets (reusable phrases, sentences, or paragraphs that can be easily inserted into a message) to save time and work efficiently even when support ticket volume spikes
- Sentence Rewrites to be even more clear and concise in their messaging to customers
To discover how Grammarly Business can help your support team maintain positive, on-brand interactions with your customers, sign up for a free trial below.